Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.
- Microsoft Remote Control App
- Microsoft Remote Desktop Connection
- Microsoft Remote Desktop For Mac
- Microsoft Remote Desktop Manager Download
Before you can use it, you'll need to enable access. In the search box on the taskbar, type remote assistance, and then select Allow Remote Assistance invitations to be sent from this computer from the list of results. Then, on the Remote tab, select the Allow Remote Assistance connections to this computer check box, and then select OK.
To get help:
Microsoft Remote Control App
This does not support Window 8 or Windows 8.1. This only supports Azure Resource Manager objects, to support objects without Azure Resource Manager, see Connect with Windows Desktop (classic) client. This does not support the RemoteApp and Desktop Connections (RADC) client or the Remote Desktop Connection (MSTSC) client.
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- Remote Desktop Connection is built into Windows but also exists as a Windows 10 Universal app in the Microsoft Store. If you want to access and control a computer from a non-Windows device.
Microsoft Remote Desktop Connection
In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else.
Select Invite someone you trust to help you.
Do one of the following: If you've never used Easy Connect, select Use Easy Connect. If you've used Easy Connect before, select your helper’s contact name. To invite someone who isn't on your contact list, select Invite someone to help you.
Follow the instructions.
To give help if someone has requested it:
Microsoft Remote Desktop For Mac
Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else.
Select Help someone who has invited you.
Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. Or, if you’ve used Easy Connect before, select the contact name of the person you want to help. To help someone not on the list, tap or click Help someone new.
Follow the instructions.
Microsoft Remote Desktop Manager Download
You can also use Quick Assist to give and receive remote assistance.