Citrix Workspace app is compatible with all the currently supported versions of Citrix Virtual Apps and Desktops, and Citrix Gateway as listed in the Citrix Product Lifecycle Matrix. Citrix Workspace app is compatible with the following Windows Operating systems. Citrix Workspace app is compatible with all the currently supported versions of Citrix Virtual Apps and Desktops, and Citrix Gateway as listed in the Citrix Product Lifecycle Matrix. Citrix Workspace app for Windows is compatible with the following Windows Operating systems.
A list containing the majority of Citrix related Windows Server 2016 support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
Citrix Downloads Workspace App
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Windows Server 2016:
Citrix Workspace 20
Citrix Workspace App Download Pc
Citrix Workspace 2006
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | Microsoft Office 2016 fails to register on Windows Server 2016. | Add 'sppsvc.exe' to 'UviProcessExcludes' string in registry. If the string value is not present, create it. The location to create is 'HKLMSYSTEMCurrentControlSetServicesCtxUvi'. | Microsoft Windows Server 2016. | https://discussions.citrix.com/topic/381117-microsoft-office-cant-find-your-license-for-this-application/ |
| 2 | Using Citrix Profile Management 5.8 or previous with Windows Server 2016 Anniversary Update can cause the Start Menu to become unresponsive after several logons and logoffs. | This has been fixed in Windows 10 Creators Update but there is no mention of a fix for Windows Server 2016. | Microsoft Windows Server 2016. | https://support.citrix.com/article/CTX224495 |
| 3 | Desktop icons flickering on Windows Server 2016 running under XenApp or XenDesktop 7.12/7.13. | As a workaround create registry key '{031E4825-7B94-4dc3-B131-E946B44C8DD5}' under 'HKCUSoftwareClassesCLSID'. | Windows Server 2016 and XenApp/XenDesktop 7.12/7.13. | https://discussions.citrix.com/topic/386286-xenapp-71213-server-2016-desktop-icons-flickering/ |
| 4 | Applications on a second monitor are cropped when maximised. The VDA runs Windows Server 2016 and XenDesktop 7.13+ with Receiver for Windows 4.7 or 4.8 being used to access the published application. | This will be fixed in XenApp and XenDesktop 7.15. Alternatively a private fix 'LC7854' is available from Citrix support. | Windows Server 2016 and XenApp/XenDesktop 7.13/7.14. | https://discussions.citrix.com/topic/387975-app-on-second-monitor-cropped-when-maximized |
| 5 | Parts of the screen is blacked out on published applications or desktops launched from a Server 2016 VDA. | This is a known issue and is currently being investigated. | https://support.citrix.com/article/CTX227038 | |
| 6 | When clicking the Start Menu nothing happens. | Following the steps in the CTX article, add/remove a number of Files/Directories to Citrix Profile Management policies for synchronization. | https://support.citrix.com/article/CTX224835 | |
| 7 | When using Secure ICA to secure traffic via SSL you receive error 'The Citrix ICA Transport Driver received SSL initialization error 0xc0000241'. | When the VDA is Windows 2016 or later, an additional step is required in order to correct the cipher suite list. Refer to the CTX article to use Group Policy and specify an SSL cipher suite order. | https://support.citrix.com/article/CTX232685 | |
| 8 | When launching a seamless published application hosted on Windows Server 2016, Receiver displays a black screen covering the monitor for several seconds before launching the application. | Microsoft and Citrix have both released patches to combat this issue. Download Micosoft patch 'KB4034661' and for Citrix, upgrade to XenApp or XenDesktop 7.15 LTSR. There is also a patch available for XenApp and XenDesktop 7.14. Finally create a 'DisableLogonUISuppression' DWORD as explained in the CTX article. | https://support.citrix.com/article/CTX225819 | |
| 9 | When clicking on the Start Menu nothing happens and Event Logs report an issue with 'Cortana'. Resetting the profile fixes the issue. | If you are excluding 'ctx_localappdata!Packages' then also exclude '!ctx_localappdata!MicrosoftWindowsUsrClass.dat' or else exclude neither from Citrix Profile Management synchronisation. | https://discussions.citrix.com/topic/393896-server-2016-start-menu-not-working/ | |
| 10 | Blank icons appear on the Start Menu for applications. | Create a DWORD named 'ResetCache' with a value of '1' under 'HKCUSoftwareMicrosoftCurrentVersionImmersiveShellSateStore' | https://discussions.citrix.com/topic/391754-windows-2016-start-menu-blank-icons-with-715-cu1/ |